Return & Refund Policy
At Playx, we strive to provide the best quality chocolates and customer service. If you are not satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
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Items must be returned within [Insert Days] days of purchase.
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Items must be unused, unopened, and in their original packaging.
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Perishable goods (e.g., chocolates) may not be eligible for returns due to food safety regulations.
2. Refund Process
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Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
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Approved refunds will be processed within [Insert Days] days to the original payment method.
3. Exchanges
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If you receive a damaged or incorrect item, we will replace it at no additional cost.
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Contact our customer support within [Insert Days] days of receiving your order to request an exchange.
4. Non-Refundable Items
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Gift cards and promotional items are non-refundable.
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Any item not in its original condition, damaged, or missing parts due to customer handling is not eligible for return.
5. Return Shipping
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Customers are responsible for return shipping costs unless the return is due to an error on our part.
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We recommend using a trackable shipping service to ensure the return is received.
6. Contact Us
For return and refund inquiries, please contact us at:
Playx Chocolate
Email: playxind@gmail.com
Phone: +91 7973571507
Address: Jaipur Rajasthan India
Thank you for choosing Playx!